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Privacy Policy

Last updated: March 2026

1. Introduction

At Fideliya, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital loyalty card platform.

2. Information We Collect

We collect information to provide better services:

  • Account Information: When you sign up, we collect your email, name, and business details.
  • Pass Data: Business name, logo, loyalty program rules, and customer engagement data.
  • Customer Scans: When customers scan your passes, we record scan events for analytics.
  • Usage Data: Information about how you interact with our platform.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Track customer engagement and loyalty program performance
  • Generate analytics and insights for your business
  • Communicate with you about your account and updates
  • Prevent fraud and ensure platform security

4. Data Sharing

We do not sell your personal data. We may share data with service providers who help us operate our platform, or when required by law. Your customer data is never shared with third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of certain data processing

7. Children’s Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@fideliyapass.com