Question 1

What languages does Fideliya support?

Accepted Answer

Fideliya is the first loyalty platform built for MENA businesses with first-class Arabic, French, Spanish, and English. Customers see their pass in their own language automatically — Arabic with full RTL support, French, Spanish or English. No plugin, no translation service, no setup.

Question 2

Do customers need to download an app to use Fideliya?

Accepted Answer

No. Fideliya passes live in Apple Wallet and Google Wallet — apps every smartphone already has. Customers open their camera, scan the QR code, and the pass saves straight to their wallet. No app store, no download, no signup flow.

Question 3

Who owns the customer data on Fideliya?

Accepted Answer

The business owns its customer list, scan history, and analytics. Export everything as CSV on any paid plan, with API export on Enterprise. Fideliya never sells customer data and never shares it with third parties.

Question 4

What happens if a business hits its plan customer limit?

Accepted Answer

Existing customers keep their passes and keep earning rewards. New customers cannot enroll until the business upgrades. Dashboard warnings appear as the limit approaches — no surprise cutoffs, no deleted data, no locked accounts.

Question 5

What happens if a business cancels Fideliya?

Accepted Answer

Passes stop accepting new customers at the end of the billing period. Existing customers keep their pass in their wallet but stop earning new rewards through Fideliya. Data stays available for 30 days after cancellation for export. No cancellation fee, no lock-in.

Question 6

What hardware does Fideliya require?

Accepted Answer

A phone. No loyalty terminal, no card printer, no POS integration, no new hardware. Businesses scan customer passes with a built-in scanner on phone or tablet. The enrollment QR code can be a sticker, a card, or a sign — whatever fits the space.

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