Question 1

What languages do you support?

Accepted Answer

Fideliya is built from the ground up with first-class support for Arabic, French, Spanish, and English. Your customers see their pass in their own language automatically — Arabic with full RTL support, French, Spanish, or English. No plugins, no translation services, no configuration. It just works.

Question 2

Do my customers need to download an app?

Accepted Answer

No. Fideliya passes live in Apple Wallet and Google Wallet — apps every smartphone already has. Your customer opens their camera, scans the QR code, and the pass saves straight to their wallet. No app store, no download, no signup flow, no friction.

Question 3

Who owns my customer data?

Accepted Answer

You do. Your customer list, scan history, and analytics belong to you. Export everything as CSV on any paid plan (API export on Enterprise). If you cancel, you download your data first — we don’t hold it hostage. Fideliya never sells your data and never shares it with third parties. Your customers are your customers.

Question 4

What happens if a customer hits my plan limit?

Accepted Answer

Your existing customers keep their passes and keep earning rewards. New customers won’t be able to enroll until you upgrade. You’ll see a warning in your dashboard as you approach the limit — no surprise cutoffs, no deleted data, no locked accounts. Upgrade when it makes sense for your business.

Question 5

What happens if I cancel?

Accepted Answer

Nothing dramatic. Your passes stop accepting new customers at the end of your billing period. Existing customers keep their pass in their wallet — they just won’t earn new rewards through Fideliya. Your data stays available for 30 days after cancellation so you have time to export everything. No cancellation fee, no lock-in.

Question 6

What do I need to get started?

Accepted Answer

A phone. That’s the list. No loyalty terminal, no card printer, no POS integration, no new hardware. Your customers scan their wallet pass with any phone camera, you scan theirs with our built-in scanner on your phone or tablet. The printed QR code to enroll new customers can be a sticker on your counter, a card by the till, or a sign on the wall — whatever fits your space.

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