Question 1

What does the free plan include, and for how long?

Accepted Answer

Free covers one business, one location and one active pass, with room for 20 regulars. Apple and Google Wallet passes, the QR scanner and one broadcast a month are all included. There is no time limit and no card. Fideliya keeps the plan free for as long as you stay inside those numbers.

Question 2

What does Pro cost, monthly and annually?

Accepted Answer

Pro is 49.99 euros a month. Billed yearly it costs 39.99 euros a month, charged once as 479.88 euros for the year. That is 20% less than paying month to month. The plan is identical either way: the annual price buys the same Pro, not a different one.

Question 3

Which currencies can I pay in?

Accepted Answer

Four: EUR, MAD, AED and QAR. Fideliya sets a real price in each one rather than converting at checkout, so the figure on this page is the figure Stripe charges. The page picks your currency from where you are opening it. Every plan and both billing intervals exist in all four.

Question 4

Is there a trial, and does it need a card?

Accepted Answer

Every new account opens with 14 days of Pro features. No card, no checkout, nothing to cancel. The caps stay at Free during the trial: 20 customers, one location. So the trial shows you what Pro does, not how much it holds. When it ends the account settles on Free until you choose to pay.

Question 5

What happens when I cancel?

Accepted Answer

Fideliya moves the account to Free at the end of the period you have already paid for, not the moment you cancel. Passes already in your customers' wallets stay there and keep working. No cancellation fee, no notice period, no minimum term. Export your customer list as CSV before the period ends, since that is a Pro feature.

Question 6

What happens when I reach the customer cap?

Accepted Answer

Nothing breaks at the number itself. Fideliya carries you past it silently: six more regulars on Free, a hundred on Pro. Inside that buffer everything enrolls as normal and your dashboard warns you. Past it, new enrollments are refused and everyone already holding a pass keeps earning. Upgrade and the door opens again.

Start free. Upgrade when you grow.

Everything you get, side by side.

Questions before you start?

Start building loyalty today

Start free. Upgrade when you grow.

Everything you get, side by side.

Questions before you start?

Start building loyalty today