Passtastic is the closest direct comparison to Fideliya on the market today. Both are wallet-native from the ground up. Both support stamps, points, memberships, and coupons. Both have scanner apps, customer insights, and integrations like Zapier and webhooks. If you're shortlisting wallet-pass platforms and these two are on the list, you're asking the right question.
The differences sit in three places: pricing structure, campaign access, and language coverage. None of them are dealbreakers in isolation. Together, they're the reason a business might pick one over the other.
What Passtastic does well
The campaign automation is genuinely strong. Birthday triggers, winback flows for lapsed customers, welcome sequences, post-visit follow-ups, visit-milestone celebrations — Passtastic ships a complete library out of the box. For a business that wants the marketing automation done for them rather than configuring it themselves, that's real value.
The prepaid cards feature is also distinctive. Passtastic recently added bundles, store credit, and membership-style prepaid passes — useful for businesses that want to sell credit in advance and have it ride in the same wallet as the loyalty card. No other wallet-pass platform in this price bracket has that.
They've grown to over three thousand businesses, the product is mature, and the team is shipping new features regularly. This is not a "small startup vs incumbent" comparison. Both products are real.
The wedge isn't quality — both are good products. It's how each one prices and what gets gated where.
The pricing structure difference
Passtastic charges by location count: $39/mo for a single location, $99/mo for up to three, $299/mo for ten or more. The headline number is competitive — but the campaigns that make the platform attractive are gated to the multi-location plans. On the $39/mo single-location tier, you only get the birthday campaign. Winback, welcome, and post-visit campaigns require the $99/mo plan.
Fideliya charges a flat rate regardless of locations: €0 free tier, €29.99/mo Starter, €49.99/mo Pro, €99.99/mo Enterprise. A coffee shop with one location and a chain with eight locations pay the same on the same plan, and they get the same feature set. If you're a single-location business that wants campaign depth, that pricing model lands very differently than Passtastic's.
The language gap
Passtastic is English-focused. The dashboard, the customer-facing pass copy, the support materials — all built around English-speaking markets. For an English-only business, that's fine. For anyone serving French, Spanish, or Arabic-speaking customers, the pass arrives in a language some customers won't read.
Fideliya was built across four languages from day one. The dashboard, the pass content, the customer touchpoints — all available in EN, FR, ES, and AR with proper right-to-left support for Arabic. That matters most for businesses in genuinely multilingual cities, or for any operator planning to expand beyond a single-language market.
Feature differences that matter
Fideliya includes a referral system natively: each customer can share a referral link, both parties get rewarded, and the attribution lives in the dashboard. Passtastic doesn't have referrals as a first-class feature. For a business where word-of-mouth is the primary growth channel, that's a meaningful gap.
Fideliya also includes digital gift cards. Customers can buy a gift card balance, send it to a friend, and the recipient redeems via the same wallet pass system. Passtastic's prepaid cards are different — they're more like store credit purchased by the customer themselves, not gifted balances.
On the other side: Passtastic's automated campaign library is deeper than Fideliya's today, and their prepaid cards are a category Fideliya doesn't cover yet. If those are core to your loyalty strategy, Passtastic is ahead on that axis.
Who should choose which
Pick Passtastic if you need prepaid cards or store credit, if you want the most mature automated-campaign library, and if you're operating in a single-language English market with multiple locations where the $99/mo plan economics work for you.
Pick Fideliya if you want flat pricing regardless of location count, if referrals or gift cards are part of your plan, if you need more than English, or if you want to start on a free tier before committing to a paid plan. Both products will get a wallet pass into a customer's phone competently. The right choice is the one whose pricing model and feature priorities match yours.