What makes a coffee shop loyalty program work?
A coffee shop loyalty program works when it wins the second and third visit, and Fideliya runs it on a pass your customers keep in Apple Wallet and Google Wallet. Front-load the rewards: a free pastry or an upsize early on turns one-time visitors into regulars, while the customers who reach a distant free coffee were coming anyway. Joining has to fit the morning rush, so nobody pitches anything at the till. A customer scans the QR code on your counter tent, fills in a short form with a name and an email, and the pass saves to their wallet, with no app store and no password. Staff need one line: want our pass, it is free and goes straight to your phone. The count ticks up on every visit, and you can see which regulars are drifting. Fideliya has a free plan to start, with Pro from €49.99 a month and no fee per customer.
A loyalty pass lands in Apple Wallet, the visit is stamped and the reward notification arrives on the phone.
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Related answers
What makes a good bakery loyalty reward program?
Design bakery rewards around the daily habit: small, frequent rewards on a wallet pass that your morning regulars can see filling up.
How does a restaurant loyalty program work?
How a restaurant loyalty pass turns first-time diners into regulars: reward the second visit, and enroll guests at the bill presenter.
How does a Google Wallet stamp card work?
A stamp pass in Google Wallet replaces the paper stamp card: one scan adds one stamp, and the reward shows when the goal is reached.
Your pass, ready in five minutes
14 days free. No card. If your regulars don't join, you pay nothing.