How should a spa loyalty program work?
A spa loyalty program should give an occasional client a reason to book the next treatment sooner, and Fideliya runs it on a pass in Apple Wallet or Google Wallet that shows their progress. Keep the goal short, because spa visits are spaced out and a reward that feels far away is one nobody chases. A stamp pass counts every visit, so a short add-on and a long treatment both count as a return, while a points pass lets reception award more for a longer treatment. The result is clients who come back on a steadier rhythm, and a clear view of who has drifted. A client scans the QR code at reception, fills in a short form with a name and an email, and the pass saves to their wallet. There is no app to download. On the Free plan, the pass and the scanner carry twenty clients at one location.
A loyalty pass lands in Apple Wallet, the visit is stamped and the reward notification arrives on the phone.
Read the full guide
Related answers
What should spa loyalty software do?
What spa loyalty software should do: run beside your booking system, need no hardware at reception, and bring clients back for the next treatment.
How do I create a loyalty scheme for a salon?
The steps to set up a salon loyalty scheme: choose what earns progress, pick one clear reward, design the pass and enroll clients at the chair.
How does a hair salon loyalty program work?
How a salon loyalty pass in Apple Wallet and Google Wallet keeps clients rebooking, from the first scan at the chair to every appointment after.
Your pass, ready in five minutes
14 days free. No card. If your regulars don't join, you pay nothing.