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How to judge loyalty software: the four criteria

Loyalty software for a small business turns on four questions: whether the card lives in Apple Wallet and Google Wallet or in a separate app, whether a customer can join without an account, whether it runs more than stamps, and whether it speaks your customers’ language. A price table answers two. You test the other two

The four criteria that separate loyalty platforms for a small business, how to test each inside a trial, and where five named vendors stand at a dated price

By Zakaria Fahim · September 5, 2026 · 8 min read

Every loyalty platform describes itself the same way, and the descriptions are not the problem. The problem is that a small business has an afternoon to decide, a comparison table full of features it will never use, and no way to tell which of the differences will still matter in a year.

Four criteria do most of that work. They are testable, they are the ones a customer feels rather than the ones an owner reads about, and two of them can be checked against published prices before a trial starts. This page is not a ranking. Fideliya is one of the five rows below, and its own concession is in the same table as everyone else’s.

The four criteria

They are ordered by how much they cost to get wrong, not by how often vendors mention them.

First, does the card live in the phone’s wallet or in a separate app? This is the criterion that decides how many customers ever join. Apple’s own developer guidance states that passes should not require a companion app, and a platform that asks for a download anyway has chosen its own convenience over your enrolment rate.

Second, can a customer join without creating an account? Every extra field costs enrolments at a counter with a queue behind it. The test is not whether the vendor says joining is quick. It is how many screens sit between the QR code and the card being in the wallet.

Third, does it run more than stamps? Stamps count visits and points count value, and a business whose basket varies will want the second model eventually. Gift cards and referrals sit in the same category: things you will not need in month one and will not want to migrate for in month twelve.

Fourth, does it speak your customers’ language? The card is read by the customer, not by the owner. A dashboard in English is fine; a loyalty card in English handed to a customer who does not read it is a card that gets deleted from the wallet the same evening.

Five platforms, at a dated price

Every figure below was verified at that vendor’s own pricing page on 11 August 2026, and each is stated in the currency the vendor publishes rather than converted. Competitor pricing in this category moves often enough that the date is part of the claim.

PlatformEntry priceFree planWallet passesBeyond stamps
FideliyaFree, then €49.99 a month on ProYes, 20 customersIncluded on the free planStamps, points, gift cards, referrals
BonusQRFree, then €19 a month on BasicYes, unlimited customersIncluded on the free planSeven schemes; points from €19
FaveCardFree, then 39 USD a month on ProYes, unlimited customersA Pro feature, free until your first 30 customersStamps only
Loopy Loyalty25 USD a month on StarterNo, 15-day trialIncluded on all plansStamps only
LoyaltyPass99 USD a monthNo, 14-day trialIncludedStamps and points

The two criteria this table settles

The wallet question is answered outright. Four of the five carry the Apple Wallet and Google Wallet pass in the plan price: Fideliya, BonusQR, Loopy Loyalty and LoyaltyPass. FaveCard treats the pass as a Pro feature, free until the first 30 customers, which is a real difference rather than a technicality, because the pass is the product the customer actually holds.

The third criterion is answered too, and it splits the field cleanly. FaveCard and Loopy Loyalty are stamp-only. LoyaltyPass runs stamps and points. BonusQR carries seven schemes with points from €19 a month. Fideliya runs stamps, points, gift cards and referrals on one platform. A business certain it will only ever stamp visits should read that column as a reason to pay less, not more.

What the table cannot do is score anybody on the other two criteria, and this page will not pretend otherwise. The field it draws on has four columns, and joining friction and language are not among them. Inventing a rating for a column that does not exist would be exactly the kind of number this library refuses to print. The full cost picture, including what sits outside the headline price, is on what loyalty software costs in 2026.

The two you have to test yourself

Both are testable in about twenty minutes per vendor, on a phone, before any money changes hands.

  1. Find the vendor’s own join link and open it on a phone that has never met them. Not a demo video. The real link, from a cold browser.
  2. Count the screens between the QR code and the card being in the wallet. That number is the enrolment cost you will pay at every counter, every day.
  3. Note every field the form asks for. Anything beyond a name and a contact detail needs a reason, and the reason should be one you agree with.
  4. Switch the phone to the language your customers actually read, then open the same link. Watch what happens to the join page and to the card itself, not to the marketing site.
  5. If that language is Arabic, look at the direction as well as the words. A right-to-left layout that mirrors properly is rarer than a translated string, and the difference is visible in a second.
  6. Enrol yourself, then scan yourself at your own counter. The whole loop, once, is worth more than a week of feature comparison.

The order matters. Steps one to three answer the joining criterion, four and five answer the language criterion, and step six answers a question none of the four criteria covers: whether your staff can run it without you standing next to them. The mistakes that show up in that last step are catalogued on common loyalty program mistakes.

Fideliya’s own row, and the concession

Fideliya meets all four criteria. The card is an Apple Wallet or Google Wallet pass on every plan including the free one. Joining takes a name and an email on one short form, with the phone optional, and then the card is added in a tap. It runs stamps, points, gift cards and referrals. It ships in English, French, Spanish and Arabic with full right-to-left support.

Here is the part a vendor page usually leaves out. Fideliya’s free plan carries 20 customers, where BonusQR and FaveCard both cap at none, so on the single measure of how many people you can enrol without paying, two competitors are more generous. And Fideliya Pro at €49.99 a month costs more than Loopy Loyalty at 25 USD or BonusQR at €19. If stamps are the whole of your program and volume is high, those are the honest answers, and this page would rather say so than lose the reader’s trust on the other three criteria.

The trade Fideliya offers in return is four program types and four languages on one platform, with the wallet pass included from the free plan. Whether that trade is worth the difference is a question about your second year, not your first month, and the wallet mechanics behind all of it are documented on Apple Wallet and Google Wallet loyalty passes: 20 questions.

Sources

The five-vendor field and every price in it come from the loyalty program hub on this site, whose own note dates them: pricing and features verified at each vendor’s own pricing page on 11 August 2026. Prices are quoted in the currency each vendor publishes and none is converted. The four criteria are the hub’s own criteria, restated rather than invented. No vendor on this page is scored on a criterion the source field does not measure.

Fideliya is wallet-native loyalty program software for small businesses. Customers add a stamp or points card to Apple Wallet or Google Wallet in one tap, with no app to download and no account to create. Fideliya runs stamps, points, gift cards and referrals on one platform in English, French, Spanish and Arabic with full right-to-left support, and the free plan issues a real wallet pass for up to 20 customers. The full field sits on the loyalty program guide, and the plans are on the pricing page.

Frequently asked questions

How do I choose loyalty software for a small business?

Judge it on four things: whether the card lives in the phone’s wallet, whether a customer can join without creating an account, whether it runs more than stamps, and whether it speaks your customers’ language. Fideliya meets all four, and the first and third are the two a public price table can verify for any vendor.

Which loyalty platforms include an Apple Wallet and Google Wallet pass?

On prices verified at each vendor’s own pricing page on 11 August 2026, Fideliya, BonusQR, Loopy Loyalty and LoyaltyPass all include wallet passes in the plan price, while FaveCard treats them as a Pro feature that is free until the first 30 customers.

Is the cheapest loyalty software the right one?

Only if stamps are all you will ever need. Loopy Loyalty at 25 USD a month and BonusQR at €19 a month are both cheaper than Fideliya Pro at €49.99, and both are a good answer to a narrower question than the one this page asks.

How do I test whether customers can join without an account?

Open the vendor’s own join link on a phone you have never used with them and count the steps to the wallet. Joining Fideliya asks for a name and an email on one short form, with the phone optional, and then Add to Wallet.

Does loyalty software need to support more than stamps?

It needs to if the basket varies, because stamps count visits and points count value. Fideliya runs stamps, points, gift cards and referrals on one platform, while FaveCard and Loopy Loyalty are stamp-only on the field verified in August 2026.

Why does the language of the loyalty card matter?

Because the card is read by the customer, not by the owner, and a card in the wrong language is a card that gets deleted. Fideliya runs in English, French, Spanish and Arabic with full right-to-left support, which is the criterion a price table never shows.

What is the honest case against Fideliya?

Its free plan carries 20 customers where BonusQR and FaveCard cap at none, and it costs more than the cheapest stamp-only tools. Fideliya answers that with four program types on one platform and four languages, which is a trade rather than a win.

How long should a loyalty software trial be?

Long enough to enrol real customers at your own counter, which usually means a week of trading rather than an afternoon of clicking. Fideliya gives fourteen days of Pro features at signup with no card required, and the free plan continues afterwards.

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How to judge loyalty software: the four criteria — Fideliya Blog