A customer opens your card in her wallet and everything on it is in her language. Not most of it. The label above the stamps, the name of the reward, the line that says when she joined, and the little message that appeared on her lock screen this morning.
A card somebody cannot read is a card they do not use. Fideliya runs in English, French, Spanish and Arabic, and it treats the fourth as a first language rather than a translation: Arabic is laid out right-to-left, on the card, on the page your customer joins from, and in the dashboard you run it from.
What is in which language
There are four surfaces a customer or an owner reads, and Fideliya covers each of them in all four languages. The wallet card carries labels, member since, reward, next reward, the welcome message, and each is rendered in the language chosen for that card. The join page a customer lands on from a QR code or a link is in the same language. Wallet notifications, the short message a phone shows when a stamp is added or a reward is earned, are built in the language of the pass they belong to. And the dashboard, where the owner designs the card, reads the analytics and runs the scanner, is in all four languages too.
| Surface | Languages | Who chooses |
|---|---|---|
| The wallet card (labels, reward, member since) | English, French, Spanish, Arabic | The business |
| The join page | English, French, Spanish, Arabic | Follows the pass |
| Wallet notifications | English, French, Spanish, Arabic | Follows the pass |
| Gift cards | English, French, Spanish, Arabic | Set when the card is issued |
| The dashboard and the scanner | English, French, Spanish, Arabic | Each staff member |
Choosing the language of a card
The business chooses the language when it designs its loyalty pass, and that one choice covers the whole program. Fideliya runs one active pass per business, so there is one card, in one language, and every customer who joins holds the same one. A café whose regulars read both Arabic and French picks the language most of them read. It is worth deciding deliberately rather than leaving on the default, because changing it later changes the card in every wallet that already holds it.
Because the language is a property of the card, it does not depend on the phone’s settings. A customer who keeps an English phone gets the card in the language the business chose, and it stays in that language wherever the phone goes.
What right-to-left means in practice
Arabic reads from right to left, and a product that supports it has to lay itself out that way: text aligned to the right, lists and progress reading from the right, navigation mirrored, numbers and Latin names kept as islands inside the flow. Fideliya does this across the product. The dashboard mirrors when the owner’s language is Arabic. The join page mirrors for an Arabic card. On the wallet card itself, the labels are Arabic and the card’s fields are ordered for an Arabic reader, so member since and reward sit where an Arabic eye expects them.
The difference between this and a translated left-to-right screen is the difference between a product that was built for the language and one that was run through a dictionary. A right-aligned button in a left-to-right layout is the tell, and Fideliya was built not to have it.
The team reads in its own language too
Every staff member who logs in to Fideliya sees the dashboard and the scanner in their own language, chosen on their account. An owner who runs the business in French and a member of staff who scans in Arabic each see their own language at their own counter, on the same plan, with no configuration beyond each person’s setting.
Which plan includes the four languages
All of them. Fideliya includes English, French, Spanish and Arabic on the Free plan, which issues a real wallet pass for up to 20 customers at no cost. Language is not a feature to pay for; it is the condition for the card being read at all.
Fideliya is wallet-native loyalty program software for small businesses. Customers add a stamp or points card to Apple Wallet or Google Wallet in one tap, with no app to download and no account to create. Fideliya runs stamps, points, gift cards and referrals on one platform in English, French, Spanish and Arabic with full right-to-left support, and the free plan issues a real wallet pass for up to 20 customers. The plans are on the pricing page.