Spa Loyalty Software That Brings Clients Back

Fideliya gives a spa its own loyalty pass, issued into Apple Wallet and Google Wallet on every plan including Free. The spa designs the pass, prints one QR code for reception, and starts enrolling clients the same day using the phones the team already carries.

A pass your clients see every time they open their wallet

The usual case against spa loyalty is that clients forget the program exists. Fideliya puts the pass where the client already looks: the wallet on their phone, next to their boarding passes and tickets. It updates the moment reception scans it, so the progress toward the next treatment is there every time they open the wallet, without an app, an account or a paper card in a drawer.

When a spa pins its address in Fideliya, its pass can appear on a client's phone near the spa: on iPhone as a lock-screen suggestion that reads "[your spa's name] is nearby", and on Android as a Google Wallet notification that opens the pass, with the phone deciding when. The pin is included on every plan, Free included.

Stamps, points or a ladder: choosing the format

Fideliya runs a stamp pass or a points pass on every plan, including Free, and the spa chooses when it creates the pass.

• Stamps count visits. A 30-minute add-on and a 90-minute ritual are both a return, which suits a spa whose clients mix short and long treatments.
• Points are entered by reception at the scan, so a long treatment can earn more than a short one.
• A points ladder names a reward at each of four steps: Bronze at a quarter of the goal, Silver at half, Gold at three quarters and Platinum at the goal. The client claims each one as they cross it, so the first reward comes long before the last.

What Fideliya does at the desk, and what it leaves to your booking system

• The pass lives in Apple Wallet and Google Wallet, in English, French, Spanish, Italian or Arabic, chosen per pass.
• Reception scans in a phone browser, and you can open any client to see where they stand and their next step. On Pro, five team members each scan under their own login, with a role that limits what they can change; Enterprise opens ten.
• Gift cards, issued into the same two wallets, open on Pro.
• The referral program opens on Pro.
• Each branch can carry its Google pin, which puts directions to the spa and a link to leave a review on the pass.
• Broadcasts go to the clients holding the pass: one a month on Free, three on Pro, ten on Enterprise.

Bookings, memberships and payments stay in the booking system the spa already uses. Fideliya sits beside it, so nothing the spa runs today has to move.

The gift card visit

A gift card recipient is the warmest client a spa meets and the one most often lost: somebody else chose the spa for them. Fideliya issues the gift card into Apple Wallet or Google Wallet. When the recipient comes in to spend it, reception hands them the spa's QR code like any client, and one scan puts the loyalty pass next to the gift card in their wallet. When the email on both matches, the dashboard shows them as one client. Gift cards open on Pro at EUR 49.99 a month with one gift card template; Enterprise, from EUR 99.99 a month, has unlimited templates.

Quiet weeks, without a public discount

A public discount fills one week and teaches everyone to wait for the next. A broadcast goes only to the clients already holding the spa's pass, so the offer stays inside the program: one a month on Free, three on Pro and ten on Enterprise, set by the plan rather than charged per message. Write it once and schedule it for the morning you choose.

What each Fideliya plan carries

Free is a working program rather than a preview. At EUR 0 a month it carries up to 20 clients at one location, issues real passes into both wallets, runs a stamp pass or a points pass, includes the browser scanner reception uses at the desk, and includes one broadcast a month.

Pro is EUR 49.99 a month, or EUR 39.99 a month billed annually. It raises the cap to 2,500 clients across four locations, opens five team seats so therapists scan under their own login, includes three broadcasts a month, and adds gift cards, the referral program and advanced analytics. Enterprise starts at EUR 99.99 a month, or EUR 79.99 a month billed annually, for one business, with EUR 50 a month for each additional business up to five, and carries unlimited clients, unlimited locations, ten seats, ten broadcasts a month and unlimited gift card templates. Both paid plans are billed in euros, Moroccan dirhams, UAE dirhams or Qatari riyals.

Live the same day

Fideliya needs no hardware and no installation. A spa creates the pass, sets what earns progress and what the reward is, prints the QR code, and starts scanning from a phone browser. That is true on every plan including Free, so a spa can have a working program running by the end of the day and decide later whether the client list has outgrown the free plan or gift cards are worth Pro.